RECORDS AND PROGRAMMES ...................................... 183
Definition of Record--Records Under Traditional
Management--Records Under Transitory Management--Records
Under Scientific Management--Criterion of Records--Records
of Work and Workers--Records of Initiative--Records of
Good Behavior--Records of Achievement--Records of
"Exceptions"--Posting of Records--Summary of Results of
Records to Work and Worker--Definition of
Programme--Programmes Under Traditional
Management--Programmes Under Transitory
Management--Programmes Under Scientific
Management--Programmes and Routing--Possibility of
Prophecy Under Scientific Management--Summary of Results
of Programmes to Work and Worker--Relation Between Records
and Programmes--Types of Records and
Programmes--Interrelation of Types--Illustrations of
Complexity of Relations--Possibilities of Eliminating
Waste--Derivation of the Programme--Summary: (a) Effect of
Relations Between Records and Programmes on the Work; (b)
Effect on the Worker.