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TWENTY-TWO
When will the new machine be available?
Be especially wary in buying recently introduced computers—even from
giants like Xerox.
Maybe you should go ahead because they deliver more value; but don’t
commit yourself even to a partial payment if you can’t pin the store
down to a delivery date. Why not negotiate the right to withdraw your
money any time you want before you formally accept the computer?
TWENTY-THREE
Will the store deliver your computer system and install it?
For a small portable, obviously, that matters less than it would with a
major office system.
Remember, too, that you probably want your software all set to go. Even
popular programs like WordStar may be too scary for you to _install_
yourself. The word “install” in this case refers to tinkering with
software so it runs right on your machine for your use.
TWENTY-FOUR
If the store or other supplier is supplying the equipment over a period
of time, can you break the contract into segments?
That way, if the store or systems house doesn’t perform in the early
stages, you’ve retained some leverage.
TWENTY-FIVE
What references can the store provide before you purchase a major
system?
Buying a computer isn’t that different from hiring a consultant or any
other professional.
Since you probably can’t fully understand the product, you at least have
a right to know the reputation of the people offering it.
In at least one case, in fact, a court ruled that the computer dealer in
effect was functioning as a consultant and had more responsibilities to
the buyer than he would have had if he had been selling a less
complicated product. It’s an interesting ruling. And that’s it. Don’t
count on it to protect you.
TWENTY-SIX
Will the store owner himself sign the contract? Remember, your trusty
sales rep may be on his way out of town.
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Rules for Buying a Used Computer