intermediated divorce between the artisan/worker and his
client - contributed a lot to the indifference and alienation
of the common industrial worker, the veritable
"anonymous cog in the machine".
Not only was the link between worker and product broken
- but the bond between artisan and client was severed as
well. Few employees know their customers or patrons first
hand. It is hard to empathize with and care about a
statistic, a buyer whom you have never met and never
likely to encounter. It is easy in such circumstances to feel
immune to the consequences of one's negligence and
apathy at work. It is impossible to be proud of what you
do and to be committed to your work - if you never set
eyes on either the final product or the customer! Charlie
Chaplin's masterpiece, "Modern Times" captured this
estrangement brilliantly.